How can we help?
FAQ
A list of questions and answers relating to Tomlibo services
General FAQs
- Why my account has been suspended?
- What is Tomlibo?
- How do I sign up for Tomlibo?
- What do I need to create a Tomlibo account?
- How do I login to my Tomlibo account?
- Is Tomlibo Free to use?
Online Store FAQs
- How long will it take to open a Tomlibo Store?
- Is Tomlibo available on Web, Mobile & Apps?
- Will Tomlibo App be updated automatically?
- Can I customize my Tomlibo store?
- Can I add customized shipping charges for my products?
- Can I add/remove COD (cash on delivery) option or changes?
Payments & Charges FAQs
- Does Tomlibo charge for listing products?
- What is Tomlibo’s commission percentage on sale?
- Do you charge Service Tax/Vat?
- Can I use my own payment gateway?
- I am seller on Tomlibo, can I fulfil my orders on my own?
- Which payment gateways are currently supported on Tomlibo?
Store Inventory FAQs
- How many Products can I sell on Tomlibo?
- How many images can I upload per product?
- Does Tomlibo provide any support in uploading the products?
- Can I add more sizes/variants for a single product?
- Can I apply a discount to my products?
- How can I update price/inventory for a product?
Social Traffic FAQs
Buyers’ FAQs
- How do I return/exchange my order?
- How do I get a refund of my order?
- How do I cancel/change my order?
- How do I track my delivery?
- What is Tomlibo’s return policy?
- Is my purchase protected?